Terms &Conditions

Terms & Conditions

1. Business Information RGZ Windscreens is an independent mobile automotive glass repair and replacement service operating strictly on a private business basis in the United Kingdom as a registered Sole Trader with HMRC. • Trading Name: RGZ Windscreens • Phone: 07494 690402 • Email: office@rgzwindscreens.co.uk / robert@rgzwindscreens.co.uk • Website: rgzwindscreens.co.uk

2. Services & Glass Procurement • We provide mobile windscreen repair, full windscreen replacement, side door glass replacement, and rear window replacement directly at your home, workplace, or roadside. • All replacement automotive glass and glazing materials are ordered specifically for your vehicle from industry-certified UK suppliers (including Pilkington, Laddaw, Master Auto Glass, and Charles Pugh).

3. OEM (Original Equipment Manufacturer) Glass Policy • Non-Refundable Upfront Deposit: If a customer requests genuine OEM glass rather than standard high-quality aftermarket glass, an upfront non-refundable payment or deposit (up to 100% or a minimum of 50% of the glass cost) is required before the order is placed with our supplier. • Non-Refundable / Non-Returnable: Because OEM glass is custom-ordered for specific vehicle VINs and cannot be returned to suppliers, if the customer cancels or changes their mind after the order has been placed, the upfront payment/deposit will NOT be refunded under any circumstances.

4. ADAS Calibration Policy (Advanced Driver Assistance Systems) • Dynamic Calibration: Where applicable, we perform dynamic ADAS camera calibration. This requires driving the vehicle on public roads under suitable traffic and road conditions to successfully complete the calibration process. • Pre-existing ADAS Errors & Main Dealer Requirement: If your vehicle already displays pre-existing ADAS fault codes/errors prior to installation, or if the camera fails to calibrate due to vehicle-side hardware/software faults, the customer is responsible for taking the vehicle to an authorised main dealer for further diagnostics and recalibration at their own expense.

5. Windscreen Chip Repair Risk Disclaimer • Risk of Crack Progression: Windscreen chip repair involves injecting resin under pressure into damaged glass. While every effort is made to repair stone chips successfully, there is an inherent technical risk that the damaged glass may crack further during the repair process due to existing stress lines in the glass. • Customer Risk Acceptance: Chip repair services are performed entirely at the customer’s own risk. RGZ Windscreens shall not be held liable if a chip turns into a full crack during the repair attempt. If the windscreen cracks during a repair attempt, we can provide a quotation for a full windscreen replacement.

6. Broken Glass Cleanup Disclaimer (Side & Rear Windows) • Shattered Toughened Glass: Side door windows and rear windows are made of toughened glass which shatters into many small fragments upon impact. • Vacuuming Service: Our technicians will remove all visibly accessible glass from the vehicle interior, door frame, seating area, and footwells, and vacuum the immediate working space to clear loose fragments. • Residual Glass Limitation: Some glass shards may remain lodged deep within the door frame cavity, seat mechanisms, or tight corners that a standard mobile vacuum cannot reach. RGZ Windscreens cannot guarantee 100% removal of every hidden glass fragment. We advise customers to consider a professional vehicle valet if any loose fragments emerge over time with regular vehicle use.

7. Bookings & Cancellation Policy (£60 Cancellation Fee) • When you book an appointment with RGZ Windscreens, glass is ordered specifically according to your vehicle's specifications, and dedicated technician travel time is allocated. • Cancellation Fee: A fixed cancellation fee of £60 applies to all cancellations, regardless of when the cancellation occurs or the notice given. This fee covers administrative costs, supplier restocking fees, and non-refundable handling expenses associated with ordered vehicle glass. • If our technician arrives at the scheduled location and the job cannot proceed due to customer factors (e.g., incorrect vehicle details provided, vehicle unavailable, or lack of safe working space), the £60 fee will also apply.

8. Payments & Accepted Methods • Payment Due: Full payment is required immediately upon completion of the work unless otherwise agreed in writing prior to appointment confirmation. • Accepted Payment Methods:

• Visa, Mastercard, Maestro, JCB, Discover, Diners Club (processed securely in person or via remote payment link powered by SumUp).

• Direct Bank Transfer / Faster Payments.

• Cash. • Exclusions: We do NOT accept American Express (Amex) or cheques.

9. Insurance & Invoicing (Private Claim Back Basis) • RGZ Windscreens operates strictly on a private basis and does not deal directly or settle accounts directly with insurance providers. • Upon payment, we provide a full, itemised official invoice. Customers wishing to claim the cost back from their insurance company may submit our official invoice directly to their insurer for reimbursement (claim back), subject to their individual policy terms.

10. Workmanship Warranty & Guarantees • 1-Year Workmanship Warranty: We offer a 1-year warranty on all replacement fittings and repairs, covering installation leaks and defective workmanship. • Special Offer (1 Free Chip Repair): Every full windscreen replacement includes 1 FREE windscreen chip repair, valid for 1 year from the date of replacement. • Warranty Exclusions: The warranty does not cover subsequent impact damage (e.g., new stone chips or cracks caused after installation), accidental damage, vandalism, or pre-existing vehicle rust/corrosion affecting the window frame.

11. Customer Responsibilities • The customer must ensure that the vehicle is parked in a safe, legal, and suitable location for mobile repair/installation. • The vehicle must remain stationary for the drive-away time specified by the technician following glass replacement to allow adhesives to cure safely.